With EFI’s VUTEk®, companies get the world’s best support with our total service and support solution. Our comprehensive service and support programs are committed to keep businesses running profitably. EFI’s VUTEk offers a hotline 24 hours a day, 7 days a week, 365 days a year for those rare occasions when printer service is needed. Our customer-friendly experts are always there to answer technical questions and troubleshoot problems.
The foundation of our service and support offering is V.I.P. (VUTEk It Partners) Program – a continuing and rewarding relationship that helps companies realize all the opportunity offered by VUTEk printers. The V.I.P. Program includes:
- Support and training direct from the manufacturer, not a contractor.
- Field service and telephone support from a worldwide network of VUTEk employees and factory-trained technical experts.
- A service model that equips and trains staff to repair and maintain the equipment themselves – maximizing uptime and keeping operations running profitably.
For the majority of service and repair needs, EFI’s VUTEk offers many options such as:
- Comprehensive on-site installation and integration services.
- On-site operator training.
- Classroom based training at our headquarters or regional facilities in a variety of languages.
- Applications, RIP color management and substrate assistance and consulting.
- Private customer Web site loaded with an array of information specific to your operation – available in multiple languages.
- Informative customer newsletters.
- Marketing assistance.
- Offices in the United States, Europe and the Far East.
Learn more about VUTEk’s services and support from EFI.
